Shipping & Freight
You can determine the Estimated Shipping by adding an item to your Shipping Cart: simply click the add this to my cart icon and you will be brought to a new screen where you can see items you have added to your shipping cart. At the bottom of this page is the Estimate Shipping box. Pick your country, state, or providence, zip code and the click the “update” button. Your estimated shipping costs will appear. If you have problems using this feature simply email us your address and details of what you wish to order and we’ll get back to you.
All shipments are made by UPS Ground service, insured for the product cost, unless noted otherwise in Step 1 in the check out process Shipping Method.
Shipping/Handling/Freight costs are based on the destination you have chosen to have the product shipped to.
All shipments are based on FOB – Origin (Franklin, New Jersey, our loading dock).
For shipments outside the United States, such as to Canada, the shipment terms are “Exworks” meaning the Buyer (you) is responsible for the goods once they are placed in the hands of the freight carrier and this includes any costs related to import brokerage, VAT, your country’s, providence, state and or city local taxes, etc. Griffiths will prepare the necessary export paperwork and it will be included with the shipment.
You will be sent the UPS or USPS (mail) tracking number, after the goods have shipped, to the email address you provided in your login in profile.
IMPORTANT: All cartons or packages must be inspected immediately upon receipt, and all products must be inspected immediately upon receipt. Cartons or packages that are damaged in any degree must be documented with freight carrier (ie. UPS, USPS, Federal Express or your local freight carrier) at the time of receipt. In the event of damaged cartons or packaging, damaged goods, or missing goods, you must notify us immediately upon receipt otherwise the shipment will be considered acceptable. In the event of any request for any claim for damages or lost shipments with the freight carrier, all packaging and goods must be retained until such time the freight carrier Griffiths are satisfied with the inspection of the goods and packaging. And, naturally, any claim filed with a freight carrier will require your complete cooperation through out the process.