Mon-Fri 8am – 5pm EST 800-451-7225 [email protected]

Shipping & Freight

You can determine the Estimated Shipping by adding an item to your Shipping Cart: simply click the add this to my cart icon and you will be brought to a new screen where you can see items you have added to your shipping cart. At the bottom of this page is the Estimate Shipping box. Pick your country, state, or providence, zip code and the click the “update” button. Your estimated shipping costs will appear. If you have problems using this feature simply email us your address and details of what you wish to order and we’ll get back to you.

United States & Puerto Rico:
We ship your order using either UPS Ground service, or Fed-X ground service FOB-Franklin, NJ.  If you need your order sooner we can ship “expedited” services such as 3 day, 2nd day or Next day.   All “expedited” shipments need to be placed over the phone, call us at 800-451-7225 or 973.209-0260.  Please understand that during warm and hot seasons the work load for fabrication and shipping is much higher, hence lead times to process your order will be longer than normal. 

International:
We ship your order using US Mail (UPS) International, terms Exworks-Franklin, NJ; you are responsible for customs and duties at your end. US Mail takes approximately 10 “business days” (this means the days of Monday through Friday, and excludes holidays), plus time for your local Customs clearance. If you need your order sooner we can ship “expedited” services via US Mail or UPS. All “expedited” shipments need to be placed over the phone, call us at 800-451-7225 or 973.209-0260.

Shipping/Handling/Freight costs are based on the destination you have chosen to have the product shipped to.

You will be sent the shipping “carrier’s” (Fed-X, UPS or USPS) tracking tracking number(s) after the goods have shipped.  The tracking number is sent by the carrier to the email address you provided in your login in profile.   Please insure you do not delete the email notice from your inbox, and ensure you do not have a spam filter turned on else you will may not receive the email with the tracking information.   You can copy and paste the tracking number into the appropriate carriers website to get updates on your shipment.

Note for international orders shipping US Mail:  deliveries average 10 business days, we cannot expedite the US mail system nor your local mail system or Customs. 

IMPORTANT:   All cartons or packages must be inspected immediately upon receipt, and all products must be inspected immediately upon receipt. Cartons or packages that are damaged in any degree must be documented with freight carrier (ie. UPS, USPS, Federal Express or your local freight carrier)  at the time of receipt. In the event of damaged cartons or packaging, damaged goods, or missing goods,  you must notify us immediately upon receipt otherwise the shipment will be considered acceptable.  In the event of any request for any claim for damages or lost shipments with the freight carrier,  all packaging and goods must be retained until such time the freight carrier Griffiths are satisfied with the inspection of the goods and packaging. And, naturally, any claim filed with a freight carrier will require your complete cooperation through out the process.  Failure to immediately notify us of any freight claims can result in a denial of the claim by the freight carrier. 

 

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